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Resident/Fellow Onboarding Guide

This onboarding guide has been created to help residents and fellows in the ACGME-accredited programs at Penn State Health get started. A printable copy of this guide is available here; however, trainees are encouraged to save this webpage and refer to it for any future needs, as it will always contain the most current information.

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Resident/Fellow Onboarding Overview

Statement of Commitment Expand answer

Penn State Graduate Medical Education

Penn State Health Milton S. Hershey Medical Center and Penn State College of Medicine are fully committed to the education of health care professionals and providers as part of its core mission. This includes, but certainly is not limited to, allocation of substantial resources to support the educational programs, including those in graduate medical education. Penn State will continue to provide the clinical learning environment and opportunities to meet the needs of all students and trainees.

The Graduate Medical Education Committee is committed to offer graduate medical education programs in which physicians in training develop personal, clinical and professional competence under the guidance and supervision of the faculty and staff. Graduate Medical Education programs will ensure the progression of responsibilities through demonstrated clinical experience, knowledge and skill. Penn State Health is committed to and responsible for promoting high-quality care, patient safety and resident well-being, and to providing a supportive educational environment.

This “Statement of Commitment” is supported by the governing authority, the Graduate Medical Education Committee, administration, the teaching faculty and medical staff. It is the responsibility of the Graduate Medical Education Committee to assure that the necessary educational, financial and human resource provisions are made to support all graduate medical education training programs.

Onboarding Guidebook Overview Expand answer

The Resident/Fellow Onboarding Guidebook has been combined with the New Employee Resource Guide and provides information on the Penn State Health culture, values and history, regulatory requirements, and important employee resources. The guide is not intended to be a comprehensive employee handbook but provides useful tools and resources to help employees become familiar with the health system.

Human Resources Orientation Expectations:

  • Fully review and acknowledge receipt of the Resident/Fellow Onboarding Guidebook
  • Complete all orientation assignments via Compass within the first 30 days of employment at Penn State Health (unless otherwise specified)

To support orientation to Penn State Health, employees are encouraged to become familiar with mySolutions, a platform that provides on demand access to knowledge articles on Human Resources and Payroll topics. More information specific to mySolutions can be found in this guide or by visiting the homepage of the Infonet.

To request an ADA accommodation, trainees can contact their manager or reach out to Human Resources via mySolutions or by contacting the HR Solutions Center. With questions regarding the information, tools and/or resources included in this Resident/Fellow Onboarding Guidebook, please ask the GME Office at or contact the HR Solution Center at 717-531-8440 or

General Information Expand answer

Graduate Medical Education Office

To reach the Graduate Medical Education team at Penn State College of Medicine:

Phone: 717-531-1368

Fax: 717-531-2077

Hours: 8 a.m. to 5 p.m. weekdays

Office: Room C1630 in Penn State College of Medicine (between North Lobby and Harrell Health Sciences Library)

Mailing Address:
Office of Graduate Medical Education
Penn State Health Milton S. Hershey Medical Center
P.O. Box 850
Mailcode H088
Hershey, PA 17033


Paychecks are issued bi-weekly. Direct deposit is required.

For trainees with a start date of July 1 or before, the first payday will be Friday, July 9, 2021. The number of days for which you will be paid in the first paycheck is based on your hire date.

All information regarding payroll can be found on MySolutions under the Payroll Knowledge Base.


Email: All residents have an Outlook email address. Use the Penn State Health ePass username and password to login. Your email address is

Email list: An email list for all residents is maintained by the GME Office. The email list is the main communication link between the GME Office and the residents.

Pagers and keys are provided by the clinical department.

Call Rooms

Programs with in-house call have dedicated call rooms within their department. A common-area call room for programs without dedicated call room space is available in rooms C1827 and H6311.

Residents or fellows who are too tired to drive safely should use Uber or Lyft, and will be reimbursed by the GME office. (Receipt and proof of payment is required.)


Money is added to each trainee’s cafeteria account on a quarterly basis. The hospital identification (ID) badge will serve as a debit card for access to the account. The account may be used in all food services locations, including Starbucks and Au Bon Pain.

There is a refrigerator located in the back of the Rotunda Café. This refrigerator is stocked daily. It is to be utilized by residents/fellows who are in-house when the cafeteria is closed. The refrigerator can be accessed using ID badge during the following times:

  • Weekdays: 10 p.m. to 7 a.m.
  • Weekends: 7 p.m. to 7 a.m.

USMLE Step III (MD residents only)

USMLE Step III must be taken during the PGY-1 year. The cost is $895. All USMLE scores must be uploaded to New Innovations.

Lab Coats and Scrubs

Each trainee will receive one white jacket during orientation. An additional three white coats will be ordered, with name, and distributed by the department. Laundering of white coats is the responsibility of the resident.

Trainees in departments that utilize the sterile scrub machines have been assigned an account to acquire up to four sets of sterile blue scrubs.

Loan Deferments

The GME Office processes student loan deferments and public service loan forgiveness paperwork. Call the GME Office at 717-531-5768 to identify the documents necessary for processing loan deferments. Loan deferments must be processed annually.

PA Driver’s License

Trainees with a Pennsylvania Driver’s License who need to change their address, or those who have an out-of-state license and need to obtain a Pennsylvania Driver’s License, should visit


Residency contracts are signed annually for the following training year. Contracts are contingent upon the appropriate state licensure.


All residents training in Pennsylvania are required to have a graduate training license to practice within the medical center. Licenses are valid for one year and must be renewed annually.

University Fitness Center

There is a reduced membership fee for residents and fellows at University Fitness Center. The reduced membership with payment by payroll deduction is available July 1.

To obtain the reduced fee, trainees should visit the front desk of the University Fitness Center and identify themselves as resident physicians.

Websites of Interest

Numbers to Know Expand answer

When calling from inside the organization:

  • For four-digit extensions, dial the four digits listed.
  • For six-digit extensions, dial 0003, then enter the six digits listed when prompted.

When calling from outside the organization:

  • For four-digit extensions, dial 717-531 and the four digits listed.
  • For six-digit extensions, dial 717-531-0003, then enter the six digits listed when prompted.

Trainees should also make note of any department-specific numbers (manager, supervisor, number of illness or emergency call-in, etc.)

Organizational Information

Penn State Health Overview Expand answer

Penn State Health is a multi-hospital health system serving patients and communities across 29 counties of Pennsylvania. Its mission is to continually improve the health and well being of the people of Pennsylvania and beyond. With every person, practice and partner that joins our health system, we bring more high-quality clinical care, clinical trials and education to the people of central Pennsylvania and beyond.

A screenshot shows the 2020 virtual tour of Penn State Health and Penn State College of Medicine.

Virtual Tour

A recently developed virtual tour showcases locations across Penn State Health and Penn State College of Medicine in Hershey, Pa.

Explore the virtual tour

Penn State Health

Penn State Health is a multi-hospital health system serving patients and communities across 29 counties of Pennsylvania. Its mission is to improve health through patient care, research, education and community outreach.

In December 2017, the system partnered with Highmark Health to facilitate creation of a value-based, community care network in the region. The shared goal of Highmark and Penn State Health is to ensure patients in the community are within:

  • 10 minutes of a Penn State Health primary care provider
  • 20 minutes of Penn State Health specialty care
  • 30 minutes of a Penn State Health acute care facility

Learn more about Penn State Health

Penn State Health Milton S. Hershey Medical Center and Penn State College of Medicine campus is seen in an aerial photo on a sunny day.

Penn State Health Children’s Hospital (left), Penn State Health Milton S. Hershey Medical Center (center) and Penn State Cancer Institute (right)

Penn State Health Milton S. Hershey Medical Center

500 University Dr., Hershey, Pa., 17033 (Derry Township, Dauphin County)

  • The health system’s 548-bed flagship teaching and research hospital
  • The only medical facility in Pennsylvania accredited as both an adult and a pediatric Level I (highest-level) trauma center
  • Dedicated surgical, neuroscience, cardiovascular, trauma and medical intensive care units
  • Accredited Life Lion critical-care transport providing more than 1,100 helicopter and approximately 750 ground ambulance transports per year
  • More than 1,300 faculty members and more than 650 residents and fellows
  • Approximately 28,500 admissions, 75,000 emergency department visits, 1.1 million outpatient visits and 32,000 surgical procedures annually
  • Designated as a Magnet hospital three times

Learn more about Milton S. Hershey Medical Center

Penn State Health Children’s Hospital

600 University Dr., Hershey, Pa. 17033 (Derry Township, Dauphin County)

  • An eight-story, 263,000-square-foot-facility built in 2013 and expanded in 2020
  • 104 acute-care beds and 56 neonatal intensive care unit beds
  • Level IV (highest-level) neonatal intensive care unit
  • Level I quaternary (highest-level) pediatric intensive care unit
  • Level I (highest-level) pediatric trauma center designation
  • Intermediate care unit
  • Dedicated pediatric operating rooms
  • More than 150,000 pediatric outpatient visits and approximately 5,000 pediatric patient discharges annually

Learn more about Penn State Health Children’s Hospital

The front of Penn State Cancer Institute is seen with an empty road leading up to it.

Penn State Cancer Institute

Penn State Cancer Institute

400 University Dr., Hershey, Pa., 17033 (Derry Township, Dauphin County)

  • The region’s only comprehensive cancer center
  • Clinical services offered at the institute in Hershey, Pa., as well as in State College, Pa. (in partnership with Mount Nittany Health) and Reading, Pa., at Penn State Health St. Joseph
  • Five floors, with ground level and first two devoted to patient care and top two housing research labs
  • Infusion therapy suites, private chemotherapy rooms and a state-of-the-art radiation oncology suite
  • Dedicated chemotherapy and infusion pharmacy

Learn more about Penn State Cancer Institute

Outside of Penn State Health Holy Spirit Medical Center

Holy Spirit Medical Center

Penn State Health Holy Spirit Medical Center

503 N 21st St., Camp Hill, Pa. 17011 (East Pennsboro Township, Cumberland County)

  • 312-bed acute care hospital that serves the greater Harrisburg region with outpatient and inpatient diagnostic, medical and surgical services
  • The four-story Ortenzio Heart Center is devoted to the care and treatment of patients with heart problems
  • Level II trauma center physicians and staff provide around-the-clock complex critical care for those suffering from life-threatening injuries
  • A community Catholic hospital sponsored by the Sisters of Christian Charity to carry out the healing ministry of Jesus Christ to all in need

Learn more about Holy Spirit Medical Center

A statue of Penn State's Nittany Lion mascot is seen in the front yard of Penn State Health St. Joseph Medical Center

Penn State Health St. Joseph Medical Center

Penn State Health St. Joseph

2500 Bernville Road, Reading, Pa. 19605 (Bern Township, Berks County)

  • A two-campus community medical center in Berks County (southeastern Pennsylvania), with an acute care hospital in Bern Township and a downtown Reading campus
  • Approximately 1,800 employees, including 400 board-certified and fellowship-trained physicians in all specialties
  • Nationally accredited centers for chest pain, stroke, heart failure and cancer care
  • Roughly 47,000 emergency department visits and 7,500 inpatient admissions annually

Learn more about St. Joseph

Aerial view of Hampden Medical Center building.

Hampden Medical Center

Penn State Health Hampden Medical Center

2200 Good Hope Road, Enola, Pa., 17025 (Hampden Township, Cumberland County)

  • 110-private-inpatient-bed hospital on the West Shore that opened to patients in October 2021
  • Three-story, 300,000-square-foot facility designed to provide acute care and outpatient services
  • Provides expert 24/7 emergency medical care, inpatient and outpatient medical and surgical care, and labor and delivery services (opening in late 2021)

Learn more about Hampden Medical Center

Other hospitals

Six institutes

  • Penn State Cancer Institute
  • Penn State Heart & Vascular Institute
  • Penn State Bone & Jone Institute
  • Penn State Neuroscience Institute
  • Penn State Institute for Personalized Medicine
  • Penn State Clinical & Translational Science Institute
Mission and Vision Expand answer

The mission of Penn State Health and Penn State College of Medicine is to continually improve the health and well-being of the people of Pennsylvania and beyond.

  • Provide patients with excellent, compassionate, culturally responsive and equitable care
  • Education and train healthcare professionals
  • Advance evidence-based medical innovation through research and discovery

Penn State Health’s vision is to be Pennsylvania’s most trusted healthcare organization.

See more about the organization’s mission and values

Penn State Health Organizational Goals Expand answer

A message from the CEO: Penn State Health’s FY2021 organizational goals are our roadmap to improving health across the region. Enhancing quality, safety and patient experience ensures that our patients have the best experience and outcome while they are with us. Employees are the heart of our organization, which is why we are responding to the need for more diversity and inclusiveness. Finally, we need a strong operating margin to continue to invest in patient care, discovery, education and community outreach and in our own people.

Explore 2021 Fiscal Year goals on the Infonet
(Penn State Health epass login required)

RITE Values Expand answer

What are Organizational Values?

Organizational Values are the bedrock of an organization. They are the foundation on which an
organization is built. They describe the individual and organizational behaviors that will get a company from where it is now, to achieving the mission and living the vision.

RITE Values

The values Penn State Health lives by are referred to as R.I.T.E., which stands for Respect, Integrity, Teamwork and Excellence. These values are the driving forces that will lead to continued success.

Read more about the RITE values

Diversity, Equity and Inclusion

Office of Diversity, Equity and Inclusion Expand answer


Penn State Health and Penn State College of Medicine recognize that the changing national demographics will mean that we will be serving an increasingly diverse patient population and educating a more diverse student/learner population. The goal is to be “best the best in class,” always following the RITE values.

Culture of Respect

Foster and maintain a safe environment of respect and inclusion for faculty, staff, students, patients, parents and members of the community.

Cultural Excellence

Faculty, staff and students creatively providing curricula, programs and environments that
reflect the diversity of the community and elevate cultural awareness.


Fair and inclusive access to our facilities, programs, resources and services, and ensure that all policies and practices are inclusive and equitable.

Diverse Work Teams

Advance and build our workforce by assessing hiring practices and performance review procedures to attract, retain, and develop talented faculty and staff from diverse backgrounds.


The organization will address intergroup disparities in areas such as representation, retention, learning outcomes and graduation rates.

Learn about the Penn State Health Office for Diversity, Equity and Inclusion

Learn about the Penn State College of Medicine Office for Diversity, Equity and Belonging

Fostering a Culture of Respect Expand answer

The Importance of Diversity

Organizations with a diverse workforce are better able to attract and retain top talent, improve their customer satisfaction and perform better financially. Diversity allows for higher productivity levels within the organization, with different talents and unique skill sets, all working towards a common goal.

Diversity has long been equated with skin color, but it’s far more complex than that. Diversity is both those things that are part of a person’s existence, such as race/ethnicity, national origin, ability, sexual orientation, age, gender and gender identity, and also those differences that they acquire, such as education, organizational role, religion and appearance. Other forms of diversity include income, family, political beliefs, work experience and language.

As demographics in the U.S. change year over year, individuals seeking care at Penn State Health will be different from those the organization has traditionally served. This requires the ability to interact effectively with these diverse populations, all while addressing health-reform requirements. In addition to changing racial demographics, there are changes coming from a generational perspective.

“From patient age to religious preference, diversity isn’t going away. The once “one-size-fits-all” notion of health care has all but dissolved. Hospitals and other health-care organizations will have to continually assess and plan for their changing patient populations’ care needs.” (Ensocare, 2017)

Commitment to Addressing Patient Bias

In May of 2017, Penn State Health’s Patient Rights and Responsibilities policy was updated to include a section stating that patients cannot decline the care of a provider based on the provider’s race, religion, gender, age or sexual orientation. Penn State Health became one of the first health care systems nationwide to establish an official anti-bias policy that protects providers when such cases arise.

Highlights from the Anti-Bias Policy:

  • Prohibits discrimination based upon 16 elements of diversity. Prohibition applies to the patient as well as their family members, representatives and visitors.
  • Requests for changes of provider or other medical staff based on the provider’s race, ethnicity, religion, sexual orientation or gender identity will not be honored.
  • Requests for provider or medical staff changes based on gender will be considered on a case by case basis and only based on extenuating circumstances.

For more information on Penn State Health’s commitment to addressing and preventing Patient Bias, access the Preventing Patient Bias online training module in Compass.

Opportunities to Foster Inclusion

Intervene when a colleague is experiencing an action that is inconsistent with the organization’s commitment to inclusion and support the individual who has experienced bias.

Be aware of your own conscious and unconscious biases. Visit Project Implicit to take an Implicit Association Test.

Encouraging Collaboration: Encourage more inclusive brainstorming sessions with representatives from various departments that wouldn’t normally attend. When working in teams, pair up colleagues from different backgrounds to work together and learn from each other.

Unconscious Bias

Unconscious or implicit bias is the result of a person’s experiences, background and cultural heritage that contribute to forming the “lens” through which they see the world.

Key characteristics of unconscious bias:

  • Unconscious bias does not necessarily align with one’s beliefs
  • Unconscious bias can be in favor of one’s in-group or against one’s in-group
  • Everyone possesses biases
  • Unconscious bias has a greater impact when an individual is tired or stressed
Culture of Respect in Education Expand answer

Maintaining a culture of respect in the clinical learning environment is a core value of Penn State Health and Penn State College of Medicine. With input from trainees, as well as faculty, nursing staff, medical students and others, the organization has developed a set of expected behaviors in professional interactions.

See details on the Culture of Respect in Education

See details on the Office for a Respectful Learning Environment

See details on the Office for Culturally Responsive Health Care Education

CultureVision Expand answer

CultureVision is a user-friendly database that gives healthcare professionals access to culturally competent patient care.

Three Important Principles to Remember

Diversity exists among individuals even within a given culture. CultureVision provides information about general cultural archetypes, and prevalence within cultures. Individual differences occur depending upon a wide variety of influences including level of acculturation, socio economic status, level of education, religious background, the region one comes from, as well as personal experience and history.

Each patient operates within a unique cultural blueprint. Use CultureVision as a source of questions, not answers. Explore how culture may have an affect on your patient but not to make assumptions about them, as this can lead to stereotyping. Visit 14 Questions to Ask for ideas on how to begin.

Some patients may be receiving care outside the mainstream medical system. Alternative forms of care may include herbal medications, acupuncture, energy treatments, nutritional supplements, and religious healing, among other treatments. Become familiar with these parallel healthcare treatments so you can learn to anticipate interactions.

Visit the Infonet to access CultureVision.

Employee Resources Expand answer

Affinity/resource groups

Employee affinity groups are an integral component of Penn State Health’s commitment to creating a respectful and inclusive workforce, providing culturally responsive care for its patients, education to its students, and making discoveries that create a greater well being for all populations, regardless of background. Penn State Health’s affinity groups include:

Dauphin County

  • Disability Employee Affinity Group
  • Interfaith Employee Affinity Group
  • Group on Women in Medicine and Science
  • LGBTQ+ & Allies Employee Affinity Group
  • Military & Veterans Employee Affinity Group
  • Multicultural Employee Affinity Group

Berks County

  • Multicultural Employee Affinity Group (newly established)

Lancaster County

  • Multicultural Employee Affinity Group (newly established)

Other employee affinity/resource groups will be established in Lancaster, Berks and Cumberland Counties. In the meantime, employees are invited to join any of the Dauphin County groups. Employees who would like to start a group in their county may contact the diversity office at

Inclusion Academy

Penn State Health and Penn State College of Medicine have established the Inclusion Academy to increase the organization’s success in providing culturally responsive care to its increasingly diverse patient population.

It is a comprehensive educational program with information on diversity and inclusion, culturally responsive awareness for identified diverse populations, and skills to reduce health disparities of underrepresented populations.

The Patient Care Series is designed for any one with direct patient contact and provides tools and recommendations to provide culturally responsive patient care.

The Dimensions of Diversity Series focuses on topics that are trending locally and nationally and that impact our patient population as well as our workforce and learners.

Registration links will be emailed out to the GME community. Information on scheduled sessions can also be found on the Inclusion Academy events page.

Policy HR86: Zero Tolerance for Unlawful Bias, Harassment or Discrimination in the Workplace

Penn State Health is committed to equality and diversity in the workplace and does not tolerate unlawful bias or discrimination or harassment between employees, between employees and students, or between employees and patients. An employee found to have willingly engaged in conduct motivated by hostility or hatred towards a person because of their aspect of diversity will have their employment terminated, effectively immediately.

Policy HR86 and other important policies are located in the Penn State Health Policy Portal (Penn State Health ePass login required).

Embracing Diversity & Inclusion Day-to-Day

Best practices to being more inclusive:

  • Establish a sense of belonging for all
  • Empathy is key
  • Inclusion is ongoing, not one-off
  • Help others thrive
  • Get involved
  • Immerse yourself in other cultures

Delivering an Extraordinary Patient Experience

The Patient Experience Expand answer

What is the Patient Experience?

The Patient Experience is the sum of all interactions shaped by the cultural values of Respect, Integrity, Teamwork and Excellence (RITE), influencing patients’ and families’ perceptions across the continuum of care.

One of Penn State Health’s highest priorities is to ensure that patients and their families have the best experience possible. Patients often come to Penn State Health during a time of fear, anxiety and vulnerability. When employees’ words and behaviors – even just a smile -help them feel comfortable and respected, anxiety lessens.

Patient Experience is not about making patients happy over all else – it’s about providing safe, quality, compassionate clinical care in partnership with patients, cultivating the relationship between system, provider and patient to ensure each has a voice while mutually seeking the best outcomes.

All employees play a role in delivering an extraordinary patient experience regardless of position. Every employee encounters patients and their loved ones in the halls, on the shuttles, in the waiting areas, on the phone or standing in line in the cafeterias. How they are treated every moment they are with us, contributes to their overall experience. Penn State Health would like to have its patients telling their families and friends how they were inspired by the outstanding service provided to them.

SEAT and HEART Expand answer

SEAT and HEART Communication Models

Research has shown that a standardized communication model can positively impact the patient experience. To promote a positive and consistent experience for patients and customers, Penn State Health employees are asked to utilize the SEAT and HEART communication models.

SEAT: Putting you in the driver’s SEAT for providing excellent communication

  • Say Hello and state your name
  • Explain what you will be doing
  • Ask for questions
  • Express thanks

The SEAT model builds trust, reduces stress, reinforces confidence and promotes consistent communication.

HEART: The HEART Service Recovery’s purpose is to empower staff to immediately acknowledge and respond to a patient or customer concern.

  • Hear the customer
  • Empathize
  • Apologize for the customer’s inconvenience
  • Respond to the customer’s concern
  • Thank the customer

A HEART response should be handled with sensitivity, respect and professionalism. Simply stated, HEART is a way of righting something that is not right for patients, their family members and visitors.

Penn State Health Service Standards Expand answer

The service standards represent the expectations employees should have when interacting with each other and those they serve.

  • The 10-4 Rule: Within 10 feet of a colleague or guest, make friendly eye contact. Within 4 feet, say “Hello.”
  • Navigation: Take lost visitors to their desired location.
  • No venting: Do not “vent” in public places.

New Employee Resources

Office of Graduate Medical Education Wellness Programs Expand answer

The well-being of the residents and fellows at Penn State Health Milton S. Hershey Medical Center is a top priority for the Office of Graduate Medical Education. The GME office understands the residents’ schedule can be demanding at times, but it is important for them to care for themselves. The Office of GME, all GME programs and the institution provide multiple ways to support residents and fellows in caring for themselves.

The Office of Graduate Medical Education at Penn State Health Milton S. Hershey Medical Center supports programs that meet the eight dimensions of wellness: Emotional, Financial, Intellectual, Vocational, Social, Physical, Environmental and Spiritual. Following a retreat held by the Graduate Medical Education Clinical Learning Environment (CLER) Wellness Committee, the Office of GME has focused on the following initiatives:

  • Resident Support: To explore the needs that help residents sustain performance (computers, ancillary support, clinical support staff, opportunities for scholarly activity and basic needs such as water and food)
  • Electronic Health Record Enhancement: To expand inquiry and implementation to improve electronic health record efficiency
  • Appreciation and Recognition: To investigate ways to recognize residents for the work they do and the care they provide
  • Community Development: To reduce the silo effect and create opportunities for resident interaction

The Office of GME also hosts a monthly meeting for the GME Wellness Champions. All trainees are welcome to attend. The GME Wellness Champions help plan various wellness events offered by the Office of GME. Trainees who are interested in any of the four initiatives above or who would like to serve as a GME Wellness Champion for their program can email Lauren Talhelm at

Review the resources below that the institution and the Office of Graduate Medical Education provide to residents and fellows.

See more about wellness programs

Office for Professional Mental Health

The Office for Professional Mental Health offers direct clinical care to all students, trainees and faculty, referring cases to local providers as necessary; promoting personal health, connectivity and peer support; emphasizing work-life integration; and much more.

View information about the Office for Professional Mental Health

Crisis Resources

Penn State Crisis Line: 877-229-6400 or Text LIONS to 741-741

National Suicide Prevention Lifeline: 1-800-273-TALK (8255) or Text TALK to 741-741

Dauphin County Crisis Intervention: 717-232-7511


Employee Assistance Program (EAP) – ComPsych: 866-465-8935

EAP Offers: Confidential counseling, financial information and resources, work-life solutions, online resources.

During their first visit to the website, users need to click “I am a first time user” to register a user name and password. Enter the Company/Organization Web ID: PSHMC to set up an account.


Go to mySolutions and search for: Wellness

  • On-campus and virtual wellness programming
  • Bringing wellness to you – yoga for your program or department
  • Additional programs: AL-ANON at Work, Band Together Class, Eat Right, Employee Tobacco Intervention, Meditation Breaks, SAMBA Bike Trails, University Fitness Center, Bike Share, TEEM Wellness Pilot Study

Too Tired to Drive?

If a resident is unable to safely drive home due to sleep deprivation, the Office of Graduate Medical Education will reimburse residents for Uber, Lyft, etc. with a valid receipt. Both rides will be reimbursed, home and back to the hospital. Find additional information here.

For strategic napping, non-assigned call rooms are located in the BMR building, Room 1827, and the sixth floor of the main hospital, Room H6311. Please contact the Office of Graduate Medical Education at 717-531-5168 for the access code.


Tonya Wright, MD: or 717-531-3503
Ronald Domen, MD: or 717-531-5116

Patient Safety

To access the Patient Safety Event Reporting Forms, search “Patient Safety Event Reporting” on the internal Infonet.

GME Trainee Involvement Expand answer

Resident Town Hall Meetings

The Accreditation Council for Graduate Medical Education (ACGME) Institutional Requirements state that the sponsoring institution must have an organization that allows residents to communicate and exchange information with each other. See the full requirements below. Resident Town Hall meetings will be held quarterly, with all residents and fellows invited to attend.

Resident/Fellow Forum

II.C. Resident/Fellow Forum: the Sponsoring Institution with more than one program must ensure availability of an organization, council, town hall or other platform that allows residents/fellows from within and across the Sponsoring Institution’s ACGME-accredited programs to communicate and exchange information with each other relevant to their ACGME-accredited programs and their learning and working environment.

II.C.1 Any resident/fellow from one of the Sponsoring Institution’s ACGME-accredited programs must have the opportunity to raise a concern to the forum.

II.C.2 Residents/fellows must have the option, at least in part, to conduct their forum without the DIO, faculty members, or other administrators present.

II.C.3 Residents/fellows must have the option to present concerns that arise from discussions at the forum to the DIO and GMEC.

For details on meeting dates and times, email Mary Forshey in the Office of Graduate Medical Education at

Resident Quality Council

Resident Quality Council is an opportunity for residents to work together with the departments of Patient Safety and Quality Improvement to improve patient care and quality initiatives. Resident Quality Council meets every other month. All trainees are invited to attend.

For details on meeting dates and times, email Mary Forshey in the Office of Graduate Medical Education at

Research Day

The annual Resident/Fellow Research Day is held once a year in a venue near the Penn State Health Milton S. Hershey Medical Center campus. The intent of this event is to provide an opportunity for residents and fellows to showcase their research accomplishments to their peers in clinical departments, as well as their colleagues in the basic sciences. For details, email Mary Forshey in the Office of Graduate Medical Education at

Due to the COVID-19 pandemic, it will not be held in 2021, but pending policy changes it might be held at the end of the academic year in 2022.

See details on Resident/Fellow Research Day.

Innovation Grant

The Innovation in Health System Science Award provides an opportunity for residents to stimulate innovation in health systems science and graduate medical education training that will promote high quality, efficient and effective care to patients. Understand the methods of continuous improvement in health system care. Provide the participant, in a learning health system, with essential tools for professional success. A call for abstracts is sent in the fall of each academic year.

For details, email Mary Forshey in the Office of Graduate Medical Education at

Harrell Health Sciences Library Expand answer

Harrell Health Sciences Library: Research and Learning Commons is the on-campus library.

Location: C1620

The library has librarian liaisons for each department listed on its website.


Available services and tools include, but are not limited to:


  • Virtual reality: Available for use in the Library’s Technology Sandbox and Experimental classroom
  • Specialized software installed on computers in the library:
    • Statistical analysis
    • 3D scanning, design and modeling
    • Citation management
    • Multimedia recording and editing
    • Data visualization
    • Qualitative analysis
  • Point-of-care (EBM) tools and databases: UpToDate, Dynamed Plus, etc. are accessible through the library website
  • Access to many research databases, including PubMed, Web Of Science, PsycInfo and more through the library website
  • Access to all research databases and journals available through Penn State University


Online library resources are available both on and off campus.

  • Off Campus Access: Go directly to the Harrell Health Sciences Library website. Most library resources will prompt you to sign in with your Penn State University Access ID.
    • Example PSU Access ID:
  • Some select resources including UpToDate will prompt you to sign in with your Penn State Health ePass
    • Example Penn State Health ePass:
  • IT Help: Contact IT for help with IDs and 2-factor authentication (x6281 or



  • Keycard access is 24/7 for all Penn State College of Medicine and Penn State Health employees and students.
  • Library service desk is staffed from 8 a.m. to 8 p.m. Monday through Friday and 10 a.m. to 6 p.m. Saturday and Sunday.

Group study rooms

Quiet study

  • There is a large quiet study lounge located on the second floor of the library next to the Simulation Center (24 hour access)

Classrooms and collaboration spaces

  • The Technology Innovation Sandbox is a collaboration and education space located on the first floor of the library that offers 3D printers, 3D scanners, Virtual Reality and a nine-panel video wall
  • The Experimental Classroom is located on the second floor of the library and offers advanced multimedia capabilities and, with an active learning layout, and can be used for study as well when not in use.

One Button Studio

  • The One Button Studio is an easy to use professional video and audio recording space with editing workstations

COVID-19 Guidelines

  • The library is not a designated eating space at this time. No food is allowed in the library.
  • Masks must be worn at all times while in the library, even in study rooms.
  • Doors are ID keycard entry only, no public visitors

See details on the library’s offerings

Human Resources and mySolutions Expand answer

The mySolutions portal is Penn State Health’s online employee support center for all things HR and payroll. The mySolutions support center provides search-based access to HR and Payroll resources:

  • Forms, instructional guides, detailed information and resources
  • Announcements and events
  • Personalized support from an HR service member when needed

mySolutions is available on the homepage of the Infonet and accessible through mobile devices when you are logged into the Penn State Health network.

Learn more and access mySolutions
(Penn State Health ePass login required)

HR Solution Center

The Human Resources department is a team of HR professionals and business partners providing services and support in a variety of areas such as benefits, retirements, worker’s compensations, training, recruitment and labor. The department is happy to serve the faculty, staff and families of Penn State Health.

For assistance, call 717-531-8440 Monday through Friday from 7 a.m. to 5 p.m. Please note that the office is closed on major holidays.

Wayfinding Expand answer

Penn State College of Medicine and Milton S. Hershey Medical Center

See campus map and directions here

More Penn State Health locations

Frequently Asked Directions Expand answer

The following directions tell how to get to common places on campus. All directions are given from the Rotunda Lion.

Rotunda: The Rotunda has a large Nittany Lion statue in the center with a compass on the floor pointing to the north, south and east wings in the hospital. It is on the first floor.

Centerview Parking Garage: Go east to main entrance. Exit and follow walkway to parking garage.

Chapel: Go east to surgical waiting area (Gift Shop area). Go across to connecting hallway. Chapel is on left.

Children’s Hospital: Go east toward Gift Shop and Starbucks. Continue east to Main Entrance. Children’s Hospital entrance will be on right.

Heart and Vascular Institute (outpatient): Go north toward North Lobby. Heart and Vascular Institute is located on the right.

Junker Auditorium: Go north to North Lobby. Take elevators to ground (G) floor. Walk toward nursing station and then turn left down hallway. Auditorium is on the right.

Lab (outpatient): Suite 520 in the University Physician Center (UPC). Follow directions to UPC. Make left down hallway marked “Suites 100-900” upon entering UPC lobby. Follow hallway along perimeter of building until reaching sign for Suite 500. Go down hallway. Lab is on right.

Labor and delivery: Take Rotunda elevator to third floor. Check in at nursing station.

Outpatient pharmacy: Follow directions to University Physician Center. Suite 1200 is located in the lobby upon entering UPC from the hospital.

Radiology (X-ray) and ultrasound: Go east to Radiology elevators located on left. Take elevator to ground (G) floor. From elevator, go right to check in desk.

Same-day admissions: Go south to south elevators (on left). Take elevator to second floor. Turn right and go down hallway. Turn right at intersection and follow hallway. Entrance is on left.

South parking garage: Go south to south elevators, take corridor to left toward the Chapel. At the chapel, turn right and exit through doors ahead.

Surgical intensive care waiting room: Go east to Radiology elevator located on left. Take elevator to second floor; go left and continue to waiting room on left.

Surgical waiting area: Go east toward Gift Shop and Starbucks. Surgery waiting area is adjacent to Gift Shop and Starbucks.

University Physician Center (UPC): Go south to south elevators (on left). Take elevator to second floor. Turn right and go down hallway. Turn right at intersection and follow hallway to bridge to UPC.

COMPASS Learning Management System Expand answer

What training do new Penn State Health employees have to complete?

Orientation training requirements will be assigned based on an employee’s role/position in the organization. Trainees will use COMPASS, Penn State Health’s learning management system, to complete these assignments.

How to access COMPASS

To access COMPASS, trainees should use the link provided in the emails sent to their new work email address. If prompted, COMPASS uses the Penn State Health ePass username and password.

Where to start in COMPASS?

Once in COMPASS, click the “View Transcript” button to view the training that has been assigned. Most training will be located within the curriculum found on the “Active” transcript. Click Open Curriculum to view each of your assigned courses.

A screenshot of the COMPASS learning management system shows the site's icon, and buttons for View Transcript and other tasks.

This image shows the main screen of COMPASS, with the View Transcript button and other buttons at right.

More information about COMPASS navigation

For more information on how to navigate Compass, click Getting Started and/or Compass Support.

COMPASS Task List for Incoming Residents and Fellows

Trainees have 30 days to complete the majority of these modules. If the assignments are missing, contact the GME Office at 717-531-0003, ext. 285868, to be
connected with someone who can assist you.

*All trainees will view the PPE for GME demonstration on HR Employment Day. Trainees with a start date of July 1 or after will be required to view the PPE for GME demonstration on their own time.

**The Safety Behaviors and Error Prevention will be assigned to COMPASS transcripts by the Patient Safety Department. Trainees who do not attend the June 30 Error Prevention Zoom Session must schedule a time to attend the training via Zoom within the first 6 months of employment. Contact Patient Safety at extension 4060 with any questions.

New Innovations List for Incoming Residents and Fellows

  • Death Certification Training & Registration Process (30 days to complete)
  • Medical Assistance Resident Enrollment to Refer/Order/Prescribe (30 days to complete)
  • Medicare Assistance Resident Enrollment to Refer/Order/Prescribe (30 days to complete)
  • Prescription Drug Monitoring Program (30 days to complete)
  • Opioid Training through PA Medical Society – Total Time: 4 Hours (Due Dec. 31)
Employee Benefits Expand answer

Employee Benefit Resources

Virtual Benefits Fair

HR Solution Center

Dedicated Penn State Health Highmark Representative

Empower Retirement

Navigating the Virtual Benefits Fair

Looking for more information about benefit options? Visit the Penn State Health Virtual Benefits Fair to watch short videos about the options.

  • Lobby: Homepage for navigating the benefits fair
  • Briefcase: Click on the briefcase to view the Benefits Guide, Empower Retirement New Hire Presentation and the Wellness Toolkit
  • Auditorium: Short 2-3 minute videos on the benefits available to Penn State Health employees
  • Resource Center: Guides, videos and forms to assist with completing benefit enrollment. New employees must enroll for benefits within the first 31 days of employment.
  • Vendor Hall: Each benefit vendor has a vendor booth, which houses specific information related to that benefit.

Employee Health Concierge Service

Penn State Health providers and services are more accessible for Penn State Health and College of Medicine employees and their families.

The Penn State Health Employee Health Care Concierge Service helps to coordinate doctor appointments for employees and their family members with just one call.

Phone: 833-PSH-TEAM (833-774-8326)

Free, confidential services include:

  • Scheduling Penn State Health primary care, specialty providers and diagnostic services (new and existing patients)
  • Assistance with referrals and authorizations
  • Fluent in English and Spanish
Learning and Leadership Development Expand answer

Members of the Penn State Health team have access to a team of HR professionals dedicated to professional and career development. The HR Learning and Leadership Development team is committed to educating and investing in employees, as internal consultants, by providing professional development products and services to the employees of Penn State Health.

The team’s main focus includes, but is not limited to, the following:

Professional Development

The HR Learning and Leadership Development team offers numerous professional development tools and resources to assist employees in charting their professional journey. A variety of solutions are available along with additional on-demand learning opportunities and resources to meet a variety of individual and department needs. These offerings are focused on those that best support the professional and leadership development goals and organizational initiatives.

During onboarding, trainees will receive access to one of the Penn State Health’s Learning Management Systems (LMS). The LMS is used during the first week of employment to complete new employee orientation education. The LMS can also be used to access on-demand education, browse and register for upcoming instructor-led training, and complete role specific orientation and annual requirements.

During department-specific orientation, employees may be introduced to additional learning and development opportunities offered through various departments across the health system. For additional information regarding training and role specific education, trainees should see their manager.

Leadership Development

The HR Learning and Leadership Development team offers various tools for leaders to utilize in the development of their current role as well as for future potential within the health system.

Award Winning Leadership Development Programs: Penn State Health’s multi-level Leadership Development Programs were created by members of the HR Learning and Leadership Development team. These programs address the professional development needs of leaders across Penn State Health and Penn State College of Medicine. Each program offers a cohort structure to allow for networking and experiential opportunities with learning activities inside and outside of the classroom. In order to be considered for participation in these programs, interested employees must be nominated by their managers and HR Strategic Business Partners.

Foundations of Leadership Workshop: The foundations of Leadership Workshop provides leaders with proven techniques and skills to make better decisions, resolve conflicts, improve employee performance and lead change. During this full day workshop, leaders will develop their own unique leadership style through guided investigations, self-assessments and challenging problem-solving studies. This virtual opportunity is open to all new Penn State Health supervisors/managers. Registration is available through the Learning Management System.

Performance Management

Performance management is an ongoing process of communication between an employee and their leader to provide feedback throughout the year on performance outcomes. This form of continuous feedback is an opportunity for employees to understand how their performance objectives relate to the overall strategic imperatives of the organization while providing an opportunity for engagement and accountability. New members of the Penn State Health team can anticipate being introduced to the system-wide Performance and Goals process during their first year of employment.

Employee Engagement

The HR Learning and Leadership Development team recognizes a high level of employee engagement is vital to the success of the health system. The team is committed to supporting engagement interventions throughout the health system, including the coordination and evaluation of system-wide Employee Engagement surveys.

For additional information, visit mySolutions or contact the HR Solutions Center at 717-531-8440 or

Penn State Health OnDemand Expand answer

With the Penn State Health OnDemand app, patients can visit with a doctor by video on a phone, tablet or computer – 24/7.


  • Select from a broad team of trusted, board-certified physicians with an overage of more than 15 years of experience
  • Available video video 24 hours a day, seven days a week
  • Can prescribe medication through local pharmacies

Sign up:

Note: For patients without medical insurance, a standard $49 charge is applied. For patients with medical insurance, individual copays are based on insurance carrier, typically in line with in-person visit copays.

Penn State Health Alerts Expand answer

Penn State Health employees and students training at Penn State College of Medicine are already registered to receive emergency notifications and other critical alerts to their work or academic contact information listed in the Unified Directory. This includes any voice, cell, email or pager info listed.

However, to receive these alerts via personal email, voicemail or a text message, trainees will need to register these alternative contacts with the Penn State Health Alerts system.

Penn State Health Alerts is the primary emergency notification system for the academic health enterprise based in Hershey, including outpatient practice sites and the College of Medicine. The system allows employees to receive emergency information no matter where they are — desktop, patient bedside, lab, classroom, outpatient office or at home. Download the system’s mobile app (called “Everbridge” in GooglePlay and the iPhone AppStore) to receive critical messages when cell reception is limited, or when communication methods requiring computer systems or land lines fail.

Penn State Health Alerts is never used to send promotional, non-critical messages to staff, faculty or students.

It’s easy to add contact information:

  • Log into the Penn State Health Alerts member portal at using Penn State Health e-pass credentials. Instructions on the home page will explain the process.
  • If any contact information isn’t up-to-date, visit the update contact information form, located on the directory page off the Infonet homepage.

Note: To receive alerts for other Penn State campuses – including University Park, Harrisburg and Berks – employees should update their contact info in PSUAlert, the University’s notification system.

Penn State Health Information Services (IS) Expand answer

Penn State Health’s dedicated Information Services (IS) team is available to assist with questions related to system access, software issues, Outlook email, remote access and more.

View more about IS on the Infonet

Go to the IS Service Portal

Cybersecurity & Privacy Expand answer

All of Penn State Health – including faculty, staff, students and anyone else with network access – must complete Cybersecurity and Privacy Awareness Training within 30 days of hire and annually, thereafter.

Completion of the Cybersecurity and Privacy training modules is a condition of continuing employment. The 2021 Cybersecurity and Privacy Awareness Training will be automatically assigned through Compass; the curriculum is called 2021 Cybersecurity & Privacy Awareness Training—New Hire.

Find out more about Cybersecurity and Privacy on the Infonet

Penn State Health Compliance Expand answer

Compliance Training for New Employees

Compliance means conforming to a rule, such as a regulation, policy, standard or law. Most healthcare compliance issues relate to charging, coding, billing practices, patient safety and privacy of patient information.

A compliance program:

  • Promotes a culture of honest and ethical behavior
  • Helps detect, prevent, and deter fraud, waste and abuse
  • Helps healthcare organizations continue to improve the quality of care by complying with industry standards and regulations
  • Helps organizations comply with government rules and regulations that are complex and are constantly changing

In order to meet regulatory requirements, Penn State Health requires employees to complete compliance training within 30 days of hire and annually thereafter. There are a large number of healthcare rules and regulations that organizations and their employees have to follow, and while employees are not required to know all the rules and regulations, they are required to have a basic understanding of some which they will learn about when you take compliance training. The training includes information related to current risk areas, so it is very important to pay close attention to the training. Completion of new hire and annual compliance training is a condition of employment.

View information about compliance training on the Infonet

View information about reporting a concern on the Infonet

Mandated Reporters Expand answer

The reporting of suspected child abuse be that physical, emotional, sexual or neglect can have a powerful impact on the life of a child. Failing to report abuse can have tragic consequences. When employees fail to address concerns raised by our patients and families, those consequences can be devastating.

Who is a Mandated Reporter?

By law, all employees in every department across the health system are what is known as “mandated reporters,” as are volunteers and students. This means if an employee has reason to suspect child abuse or neglect, or learns about suspected child abuse or neglect from someone else (including a patient or family member), they are required by state law and by Penn State Health’s own policies to report it.

Reporting child abuse

First, all suspected child abuse must be reported verbally to the state’s ChildLine hotline immediately by calling 800-932-0313. Pennsylvania law does not require the reporter to witness the abuse, or even see an injury, in order to make a report. Within 48 hours of calling ChildLine, the reporter must submit a written CY47 form to a county Children and Youth Services agency.

The report can also be made online through Pennsylvania’s Child Welfare Portal. Calling ChildLine and submitting a written CY47 form are not needed if reporting online.

Find information about Pennsylvania’s reporting requirements here

Title IX Expand answer

Title IX is a federal statute (part of the Education Amendments of 1972, of the Civil Rights Act of 1964) which prohibits discrimination on the basis of sex in any education program or activity in any institution that accepts federal funding. It does not just apply to athletics.

See Title IX information here.

Self-Disclosure of Criminal Charges and Offenses Expand answer

Penn State Health Policy HR 68, relating to background checks, requires all employees and individuals covered under the policy to self-report all pending charges and convictions within 72 hours to Human Resources.

Minor traffic violations and summary offenses do not need to be reported, but all other offenses, including all misdemeanors and felonies, must be.

In addition, the individual must self-disclose any charges or convictions that occur between the date on which results of the background check(s) were obtained and the first day of their PSH engagement.

Information submitted will be used only if the alleged conduct is position-related, and will not necessarily affect the status of the engagement. Human Resources will notify the individual’s department of a charge or conviction only if it is determined that the charges and/or convictions is pertinent to the individual’s ability to carry out the duties or functions of their position.

If reported to the individual’s department, such charges and/or convictions, depending on the facts and the individual’s involvement in the events leading to charges and/or convictions, may subject the individual to discipline, up to and including termination.

Report an arrest or conviction here.

Failure to disclose shall be considered as non‐compliance, subject to disciplinary action, up to and including termination, and/or criminal prosecution, if applicable. Below is a sample list of serious reportable offenses:

Reportable Offenses

1. An offense under one or more of the following provisions of Title 18 of the Pennsylvania Consolidated Statutes:

  • Chapter 25 (relating to criminal homicide)
  • Section 2702 (relating to aggravated assault)
  • Section 2709.1 (relating to stalking)
  • Section 2901 (relating to kidnapping)
  • Section 2902 (relating to unlawful restraint)
  • Section 2910 (relating to luring a child into a motor vehicle or structure)
  • Section 3121 (relating to rape)
  • Section 3122.1 (relating to statutory sexual assault)
  • Section 3123 (relating to involuntary deviate sexual intercourse)
  • Section 3124.1 (relating to sexual assault)
  • Section 3124.2 (relating to institutional sexual assault)
  • Section 3125 (relating to aggravated indecent assault)
  • Section 3126 (relating to indecent assault)
  • Section 3127 (relating to indecent exposure)
  • Section 3129 (relating to sexual intercourse with animal)
  • Section 4302 (relating to incest)
  • Section 4303 (relating to concealing death of child)
  • Section 4304 (relating to endangering welfare of children)
  • Section 4305 (relating to dealing in infant children)
  • A felony offense under section 5902(b) (relating to prostitution and related offenses) Section 5903(c) or (d) (relating to obscene and other sexual materials and performances) Section 6301(a)(1) (relating to corruption of minors)
  • Section 6312 (relating to sexual abuse of children)
  • Section 6318 (relating to unlawful contact with minor)
  • Section 6319 (relating to solicitation of minors to traffic drugs)
  • Section 6320 (relating to sexual exploitation of children)

2. An offense designated as a felony under the act of April 14, 1972 (P.L. 233, No. 64), known as “The Controlled Substance, Drug, Device and Cosmetic Act.”

3. An offense SIMILAR IN NATURE to those crimes listed above in clauses (1) and (2) under the laws or former laws of:

  • the United States or one of its territories or possessions; or
  • another state; or
  • the District of Columbia; or
  • the Commonwealth of Puerto Rico; or
  • a foreign nation; or
  • under a former law of this Commonwealth.

4. An offense that could potentially affect the individual’s ability to safely or effectively perform the duties of a position, in particular a sensitive position (as defined in the Background Check Policy). Offenses include but are not limited to:

  • For positions that drive a PSHMC vehicle in any capacity: driving while under the influence, loss of driver’s license due to traffic violations or other similar charges/convictions
  • For positions involving financial responsibilities and/or access to buildings: theft, robbery, embezzlement, arson, criminal trespass, forgery, or other similar charges/convictions
  • Based upon the position and its work responsibilities: animal cruelty, firearms/weapons violations, drug charges

5. A felony or misdemeanor offense

Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.