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Resident/Fellow Onboarding Guide

This onboarding guide has been created to help residents and fellows in the ACGME-accredited programs at Penn State Health get started. A printable copy of this guide is available here; however, trainees are encouraged to save this webpage and refer to it for any future needs, as it will always contain the most current information.

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Resident/Fellow Onboarding Overview

Statement of Commitment Expand answer

Penn State Graduate Medical Education

Penn State Health Milton S. Hershey Medical Center and Penn State College of Medicine are fully committed to the education of health care professionals and providers as part of its core mission. This includes, but certainly is not limited to, allocation of substantial resources to support the educational programs, including those in graduate medical education. Penn State will continue to provide the clinical learning environment and opportunities to meet the needs of all students and trainees.

The Graduate Medical Education Committee is committed to offer graduate medical education programs in which physicians in training develop personal, clinical and professional competence under the guidance and supervision of the faculty and staff. Graduate Medical Education programs will ensure the progression of responsibilities through demonstrated clinical experience, knowledge and skill. Penn State Health is committed to and responsible for promoting high-quality care, patient safety and resident well-being, and to providing a supportive educational environment.

This “Statement of Commitment” is supported by the governing authority, the Graduate Medical Education Committee, administration, the teaching faculty and medical staff. It is the responsibility of the Graduate Medical Education Committee to assure that the necessary educational, financial and human resource provisions are made to support all graduate medical education training programs.

General Information Expand answer

Graduate Medical Education Office

To reach the Graduate Medical Education team at Penn State College of Medicine:

Phone: 717-531-1368

Fax: 717-531-2077

Hours: 8 a.m. to 5 p.m. weekdays

Office: Room C1630 in Penn State College of Medicine (between North Lobby and Harrell Health Sciences Library)

Mailing Address:
Office of Graduate Medical Education
Penn State Health Milton S. Hershey Medical Center
P.O. Box 850
Mailcode H088
Hershey, PA 17033

Money

Paychecks are issued bi-weekly. Direct deposit is required.

For trainees with a start date of July 3 or before, the first payday will be Friday, July 10, 2020.

All information regarding payroll can be found on MySolutions under the Payroll Knowledge Base.

Communication

Email: All residents have an Outlook email address. Use the Penn State Health ePass username and password to login. Your email address is epass@pennstatehealth.psu.edu.

Email list: An email list for all residents is maintained by the GME Office. The email list is the main communication link between the GME Office and the residents.

Pagers and keys are provided by the clinical department.

Call Rooms

Programs with in-house call have dedicated call rooms within their department. A common-area call room for programs without dedicated call room space is available in rooms C1827 and H6311.

Residents or fellows who are too tired to drive safely should use Uber or Lyft, and will be reimbursed by the GME office. (Receipt and proof of payment is required.)

Food

Money is added to each trainee’s cafeteria account on a quarterly basis. The hospital identification (ID) badge will serve as a debit card for access to the account. The account may be used in all food services locations, including Starbucks and Au Bon Pain.

There is a refrigerator located in the back of the Rotunda Café. This refrigerator is stocked daily. It is to be utilized by residents/fellows who are in-house when the cafeteria is closed. The refrigerator can be accessed using ID badge during the following times:

  • Weekdays: 10 p.m. to 7 a.m.
  • Weekends: 7 p.m. to 7 a.m.

USMLE Step III (MD residents only)

USMLE Step III must be taken during the PGY-1 year. The cost is $850. All USMLE scores must be uploaded to New Innovations.

Lab Coats and Scrubs

Each trainee will receive one white jacket during orientation. An additional three white coats will be ordered, with name, and distributed by the department. Laundering of white coats is the responsibility of the resident.

Trainees in departments that utilize the sterile scrub machines have been assigned an account to acquire up to four sets of sterile blue scrubs.

Loan Deferments

The GME Office processes student loan deferments and public service loan forgiveness paperwork. Call the GME Office at 717-531-5768 to identify the documents necessary for processing loan deferments. Loan deferments must be processed annually.

PA Driver’s License

Trainees with a Pennsylvania Driver’s License who need to change their address, or those who have an out-of-state license and need to obtain a Pennsylvania Driver’s License, should visit dmv.state.pa.us.

Contracts

Residency contracts are signed annually for the following training year. Contracts are contingent upon the appropriate state licensure.

Licenses

All residents training in Pennsylvania are required to have a graduate training license to practice within the medical center. Licenses are valid for one year and must be renewed annually.

University Fitness Center

There is a reduced membership fee for residents and fellows at University Fitness Center. The reduced membership with payment by payroll deduction is available July 1.

To obtain the reduced fee, trainees should visit the front desk of the University Fitness Center and identify themselves as resident physicians.

Websites of Interest

Numbers to Know Expand answer

When calling from inside the organization:

  • For four-digit extensions, dial the four digits listed.
  • For six-digit extensions, dial 0003, then enter the six digits listed when prompted.

When calling from outside the organization:

  • For four-digit extensions, dial 717-531 and the four digits listed.
  • For six-digit extensions, dial 717-531-0003, then enter the six digits listed when prompted.

Trainees should also make note of any department-specific numbers (manager, supervisor, number of illness or emergency call-in, etc.)

COMPASS Learning Management System Expand answer

Trainees will use COMPASS, Penn State Health’s learning management system, to complete the online portion of the Onboarding Task List. All task list items will be assigned. Trainees who do not receive your assignments should call the HR Solution Center at ext. 8440 to be connected with someone who can assist.

To access COMPASS, log in to the Infonet, then click on COMPASS under Employee Services at right, below the events.

Because of the campus single sign-on process, you will not need to provide a username and password if you are already on the network. If prompted, COMPASS and the Infonet both use the Penn State Health ePass username and password.

Once in COMPASS, click the “View Transcript” button to view the onboarding training that has been assigned. For more information on how to navigate COMPASS, click on the “Getting Started” and “Compass Support” buttons.

A screenshot of the COMPASS learning management system shows the site's icon, and buttons for View Transcript and other tasks.

This image shows the main screen of COMPASS, with the View Transcript button and other buttons at right.

COMPASS Assignment List

All of the online items to be completed will show as assigned on the COMPASS transcript. I

To view the majority of the items on the Assignment List, click “Open Curriculum” for the Resident Orientation curriculum assigned.

There are three types of learning objects trainees will see assigned to their COMPASS transcript.

Curriculum:

  • A curriculum is a grouping of learning objects (online courses, materials, instructor-led training, etc.)
  • Click “Open Curriculum” to view and complete the learning objects.
  • After all of the required learning objects are completed, the curriculum will move to the Completed tab of the transcript.

Online course:

  • Activate the course.
  • Launch to begin the course.
  • Be sure to click the “Exit Course” button at the end of the course.
  • Some modules may require an acknowledgement. In this case, click on “Acknowledge,” review the statement and acknowledge it.

Material:

  • A material is usually a document (PDF, Word, PowerPoint) or a URL (link to a website or video).
  • Activate the material.
  • Launch the material and review it.
  • Mark the material complete.
  • Some materials may require an acknowledgement. In this case, click on “Pending Acknowledgement,” review the statement and acknowledge it.
Title IX Expand answer

Title IX is a federal statute (part of the Education Amendments of 1972, of the Civil Rights Act of 1964) which prohibits discrimination on the basis of sex in any education program or activity in any institution that accepts federal funding. It does not just apply to athletics.

See Title IX information here.

Organizational Information

Organizational History Expand answer

Penn State College of Medicine and Penn State Health Milton S. Hershey Medical Center have a rich history of academic achievement.

See details on the organizations’ history here

About Penn State Health Expand answer

Penn State Health is a multi-hospital health system serving patients and communities across 29 counties of
Pennsylvania. Its mission is to improve health through patient care, research, education and community outreach.

A screenshot shows the 2020 virtual tour of Penn State Health and Penn State College of Medicine.

Virtual Tour

A new-for-2020 virtual tour showcases locations across Penn State Health and Penn State College of Medicine in Hershey, Pa.

Explore the virtual tour


Penn State Health

Penn State Health is a multi-hospital health system serving patients and communities across 29 counties of Pennsylvania. Its mission is to improve health through patient care, research, education and community outreach.

In December 2017, the system partnered with Highmark Health to facilitate creation of a value-based, community care network in the region. The shared goal of Highmark and Penn State Health is to ensure patients in the community are within:

  • 10 minutes of a Penn State Health primary care provider
  • 20 minutes of Penn State Health specialty care
  • 30 minutes of a Penn State Health acute care facility

Learn more about Penn State Health

Penn State Health Milton S. Hershey Medical Center and Penn State College of Medicine campus is seen in an aerial photo on a sunny day.

Penn State Children’s Hospital (left), Penn State Health Milton S. Hershey Medical Center (center) and Penn State Cancer Institute (right)

Penn State Health Milton S. Hershey Medical Center

500 University Dr., Hershey, Pa., 17033 (Derry Township, Dauphin County)

  • The health system’s 548-bed flagship teaching and research hospital
  • The only medical facility in Pennsylvania accredited as both an adult and a pediatric Level I (highest-level) trauma center
  • Dedicated surgical, neuroscience, cardiovascular, trauma and medical intensive care units
  • Accredited Life Lion critical-care transport providing more than 1,100 helicopter and approximately 750 ground ambulance transports per year
  • More than 1,300 faculty members and more than 650 residents and fellows
  • Approximately 28,500 admissions, 75,000 emergency department visits, 1.1 million outpatient visits and 32,000 surgical procedures annually
  • Designated as a Magnet hospital three times

Learn more about Milton S. Hershey Medical Center

Penn State Children’s Hospital

600 University Dr., Hershey, Pa. 17033 (Derry Township, Dauphin County)

  • A five-story, 263,000-square-foot-facility built in 2013
  • Three-floor expansion opened in November 2020
  • Level IV (highest-level) neonatal intensive care unit
  • Level I (highest-level) pediatric trauma center designation
  • Dedicated pediatric operating rooms
  • More than 150,000 pediatric outpatient visits and approximately 5,000 pediatric patient discharges annually

Learn more about Penn State Children’s Hospital

The front of Penn State Cancer Institute is seen with an empty road leading up to it.

Penn State Cancer Institute

Penn State Cancer Institute

400 University Dr., Hershey, Pa., 17033 (Derry Township, Dauphin County)

  • The region’s only comprehensive cancer center
  • Clinical services offered at the institute in Hershey, Pa., as well as in State College, Pa. (in partnership with Mount Nittany Health) and Reading, Pa., at Penn State Health St. Joseph
  • Five floors, with ground level and first two devoted to patient care and top two housing research labs
  • Infusion therapy suites, private chemotherapy rooms and a state-of-the-art radiation oncology suite
  • Dedicated chemotherapy and infusion pharmacy

Learn more about Penn State Cancer Institute

A statue of Penn State's Nittany Lion mascot is seen in the front yard of Penn State Health St. Joseph Medical Center

Penn State Health St. Joseph Medical Center

Penn State Health St. Joseph

2500 Bernville Road, Reading, Pa. 19605 (Bern Township, Berks County)

  • A two-campus community medical center in Berks County (southeastern Pennsylvania), with an acute care hospital in Bern Township and a downtown Reading campus
  • Approximately 1,800 employees, including 400 board-certified and fellowship-trained physicians in all specialties
  • Nationally accredited centers for chest pain, stroke, heart failure and cancer care
  • Roughly 47,000 emergency department visits and 7,500 inpatient admissions annually

Learn more about St. Joseph

An artist rendering designed in pastel colors shows the front of a three-story building with glass lined walls filling the frame, with simple green trees to either side of the building in the foreground and several cars and people passing in front at the center. The building has a blue logo at the top of the building in the center, which says Penn State Health Hampden Medical Center.

Artist’s rendering, Hampden Medical Center

Penn State Health Hampden Medical Center

2200 Good Hope Road, Enola, Pa., 17025 (Hampden Township, Cumberland County)

  • A planned 108-bed community hospital on the West Shore expected to open to patients in 2021
  • Planned as a three-story, 300,000-square-foot facility designed to provide acute care and outpatient services
  • Will include emergency medicine and labor and delivery inpatient services
  • Will include women’s health, radiation oncology, surgery, imaging, non-invasive diagnostic cardiology and lab outpatient services

Learn more about Hampden Medical Center

Mission and Values Expand answer

Penn State Health Milton S. Hershey Medical Center, Penn State College of Medicine and Penn State Children’s Hospital are committed to enhancing the quality of life through improved health, the professional preparation of those who will serve the health needs of others, and the discovery of knowledge that will benefit all.

See the organization’s mission and values

Strategic Imperatives Expand answer

1. Achieve the highest level of Quality, Safety and Value

  • Goal 1: Achieve an environment of high quality across all mission areas.
  • Goal 2: Become a high-value performer by eliminating waste.

2. Educate and Invest in People for Personal and Professional Success

  • Goal 1: Attract, retain and promote a diverse workforce of high-quality, lifelong learners.
  • Goal 2: Create a 21st-century learning and research commons that supports innovation and collaboration.

3. Create an Extraordinary Patient Experience

  • Goal 1: Create compassionate care experiences for patients.
  • Goal 2: Improve access to care.

4. Create Innovation through Research

  • Goal 1: Promote innovation throughout the missions based on scholarship and research.
  • Goal 2: Implement new research informatics tools to promote translational research.

5. Develop and Differentiate the Regional Integrated Academic Health Care System

  • Goal 1: Develop a clinically integrated network that creates value to all missions.
  • Goal 2: Identify targeted services and partnerships for regional expansion in clinical, research and education missions.
Diversity, Equity and Inclusion Expand answer

Penn State Health and Penn State College of Medicine recognize that the changing national demographics will mean that we will be serving an increasingly diverse patient population and educating a more diverse student/learner population.

See details on the Office for Diversity, Equity and Inclusion

See details on the Office for a Respectful Learning Environment

See details on the Office for Culturally Responsive Health Care Education

Culture of Respect in Education Expand answer

Maintaining a culture of respect in the clinical learning environment is a core value of Penn State Health Milton S. Hershey Medical Center. With input from trainees, as well as faculty, nursing staff, medical students and others, the organization has developed a set of expected behaviors in professional interactions.

See details on the Culture of Respect in Education

Service and Patient Experience Expand answer

The Office of Patient and Family Experience exists to support Penn State Health Milton S. Hershey Medical Center and Penn State College of Medicine staff and colleagues in developing an extraordinary patient and guest experience, each time, every time, always.

The office supports the enhancement of a positive culture that creates engaged employees who are well-equipped to provide inspired service through the following main functions: education and training; patient satisfaction, data analysis and performance improvement; and patient and family advocacy. All new employees are required to complete eLearning on COMPASS to fully understand the Inspired Service culture.

Defining the Patient and Family Experience

The sum of all interactions shaped by the cultural values of Respect, Integrity, Teamwork and Excellence (RITE), influencing patients’ and families’ perceptions across the continuum of care.

Inspirational Behaviors

  • Value each person and their perspective.
  • Use quality and safety as a guide.
  • Listen with an open heart and mind.
  • Smile and make eye contact.
  • Be a positive, professional communicator.
  • Take five minutes to go above and beyond for a patient, guest or colleague.
  • Maintain and protect confidentiality.
  • Seek out opportunities and proactively assist patients, guests and colleagues.
Oath Expand answer

To our patients and their families, we promise:

  • To deliver excellent, compassionate care
  • To ask your opinion and respect your ability to make informed decisions
  • To care for you as we would want our own families to be cared for

To our colleagues we promise:

  • To listen and demonstrate a positive, solution-focused attitude
  • To support our team through professional and dependable work
  • To be kind, patient, understanding and recognize and celebrate successes

To our community and the larger society we promise:

  • To join you in creating an environment that promotes safe, healthy living
  • To produce future health care workers who are humane, knowledgeable and skilled
  • To conduct groundbreaking research that advances scientific understanding and improves health

To our students and trainees we promise:

  • To advance your knowledge and skills, your systems thinking, and your humanity
  • To include you whenever possible in our work
  • To prepare you to share the values of compassionate and skilled care with future colleagues and patients

To ourselves we promise:

  • To always seek new skills and knowledge
  • To be aware of our weaknesses and biases
  • To care for ourselves so that we may care for others

We will strive to always remember that serving in health care is a noble and honorable privilege.

Development and Alumni Relations Expand answer

Development and Alumni Relations strives to connect people’s passions with giving opportunities that will make the greatest impact — not only today, but far into the future as well. Powered by a commitment to hope and healing, this team team raises funds to benefit education, research, patient care, community support and children’s health. Through reunions, pop-up events, continuing education opportunities, career nights and more, the team also connects medical, graduate, physician assistant and resident alumni, both with each other and with current students who are eager to follow in their professional footsteps.

Learn more about Development and Alumni Relations

HR MySolutions Expand answer

The mySolutions portal is Penn State Health’s online employee support center for all things HR and payroll.

Learn more and access mySolutions
(Penn State Health ePass login required)

Office of Graduate Medical Education Wellness Programs Expand answer

The Office of Graduate Medical Education at Penn State Health Milton S. Hershey Medical Center supports programs that meet the eight dimensions of wellness: Emotional, Financial, Intellectual, Vocational, Social, Physical, Environmental and Spiritual.

See wellness program details

Resident Council and Other Groups and Events Expand answer

Resident/Fellow Forum

II.C. Resident/Fellow Forum: the Sponsoring Institution with more than one program must ensure availability of an organization, council, town hall or other platform that allows residents/fellows from within and across the Sponsoring Institution’s ACGME-accredited programs to communicate and exchange information with each other relevant to their ACGME-accredited programs and their learning and working environment.

II.C.1 Any resident/fellow from one of the Sponsoring Institution’s ACGME-accredited programs must have the opportunity to raise a concern to the forum.

II.C.2 Residents/fellows must have the option, at least in part, to conduct their forum without the DIO, faculty members, or other administrators present.

II.C.3 Residents/fellows must have the option to present concerns that arise from discussions at the forum to the DIO and GMEC.

For details on meeting dates and times, email Mary Forshey in the Office of Graduate Medical Education at mforshey@pennstatehealth.psu.edu.

Resident Quality Council

Resident Quality Council is an opportunity for residents to work together with the departments of Patient Safety and Quality Improvement to improve patient care and quality initiatives. Resident Quality Council meets every other month. All trainees are invited to attend.

For details on meeting dates and times, email Mary Forshey in the Office of Graduate Medical Education at mforshey@pennstatehealth.psu.edu.

Wellness Committee

The Graduate Medical Education CLER Wellness Committee addresses the wellness initiatives of the Graduate Medical Education programs. All trainees, coordinators, program directors and faculty are welcome to attend.

For details on meeting dates and times, email Lauren Talhelm in the Office of Graduate Medical Education at ltalhelm@pennstatehealth.psu.edu.

Research Day

The annual Resident/Fellow Research Day is held once a year in a venue near the Penn State Health Milton S. Hershey Medical Center campus. The intent of this event is to provide an opportunity for residents and fellows to showcase their research accomplishments to their peers in clinical departments, as well as their colleagues in the basic sciences.

See details on Resident/Fellow Research Day.

Translating Health Systems Sciences

The resident physician Translating Health Systems Sciences course is designed for a select group of Penn State Health Milton S. Hershey Medical Center resident physicians to learn and apply concepts of health systems science. Concept areas include health care delivery; high-value, cost-conscious care; quality improvement; population and public health; clinical informatics; and systems thinking. The goal is to enhance learning of these concepts to help improve care of patients and the health system in which resident physicians work, and in their clinical settings after formal training.

For details, email Lauren Talhelm in the Office of Graduate Medical Education at ltalhelm@pennstatehealth.psu.edu.

Innovations Grant

The Innovations Grant provides a means for residents to stimulate innovation in graduate medical education training that will promote understanding and experience in patient safety; quality in care; interprofessional, team-based care; addressing health care disparities; or high-value, cost-conscious care in the health systems in which future physicians will practice. A call for abstracts is sent in the fall of each academic year.

For details, email Mary Forshey in the Office of Graduate Medical Education at mforshey@pennstatehealth.psu.edu.

Harrell Health Sciences Library Expand answer

Harrell Health Sciences Library: Research and Learning Commons is the on-campus library.

Available services and tools include, but are not limited to:

  • Literature searching
  • Systematic review
  • EndNote citation management
  • 3D printing services
  • Copyright assistance
  • Public access compliance
  • Data visualization best practices
  • Interlibrary loan
  • Intercampus loan
  • eLearning and digital media development
  • Virtual reality
  • Specialized software
  • Point-of-care (EBM) tools and databases
  • 24/7 access (with ID badge)
  • Group and quiet study rooms
  • Classroom and collaboration spaces
  • One-button video and audio studio

See details on the library’s offerings

Clearances (Arrest and Conviction Disclosure Information and Requirements) Expand answer

Penn State Health Policy HR 68, relating to background checks, requires all employees and individuals covered under the policy to self-report all pending charges and convictions within 72 hours to Human Resources.

Minor traffic violations and summary offenses do not need to be reported, but all other offenses, including all misdemeanors and felonies, must be.

In addition, the individual must self-disclose any charges or convictions that occur between the date on which results of the background check(s) were obtained and the first day of their PSH engagement.

Information submitted will be used only if the alleged conduct is position-related, and will not necessarily affect the status of the engagement. Human Resources will notify the individual’s department of a charge or conviction only if it is determined that the charges and/or convictions is pertinent to the individual’s ability to carry out the duties or functions of their position.

If reported to the individual’s department, such charges and/or convictions, depending on the facts and the individual’s involvement in the events leading to charges and/or convictions, may subject the individual to discipline, up to and including termination.

Report an arrest or conviction here.

Failure to disclose shall be considered as non‐compliance, subject to disciplinary action, up to and including termination, and/or criminal prosecution, if applicable. Below is a sample list of serious reportable offenses:

Reportable Offenses

1. An offense under one or more of the following provisions of Title 18 of the Pennsylvania Consolidated Statutes:

  • Chapter 25 (relating to criminal homicide)
  • Section 2702 (relating to aggravated assault)
  • Section 2709.1 (relating to stalking)
  • Section 2901 (relating to kidnapping)
  • Section 2902 (relating to unlawful restraint)
  • Section 2910 (relating to luring a child into a motor vehicle or structure)
  • Section 3121 (relating to rape)
  • Section 3122.1 (relating to statutory sexual assault)
  • Section 3123 (relating to involuntary deviate sexual intercourse)
  • Section 3124.1 (relating to sexual assault)
  • Section 3124.2 (relating to institutional sexual assault)
  • Section 3125 (relating to aggravated indecent assault)
  • Section 3126 (relating to indecent assault)
  • Section 3127 (relating to indecent exposure)
  • Section 3129 (relating to sexual intercourse with animal)
  • Section 4302 (relating to incest)
  • Section 4303 (relating to concealing death of child)
  • Section 4304 (relating to endangering welfare of children)
  • Section 4305 (relating to dealing in infant children)
  • A felony offense under section 5902(b) (relating to prostitution and related offenses) Section 5903(c) or (d) (relating to obscene and other sexual materials and performances) Section 6301(a)(1) (relating to corruption of minors)
  • Section 6312 (relating to sexual abuse of children)
  • Section 6318 (relating to unlawful contact with minor)
  • Section 6319 (relating to solicitation of minors to traffic drugs)
  • Section 6320 (relating to sexual exploitation of children)

2. An offense designated as a felony under the act of April 14, 1972 (P.L. 233, No. 64), known as “The Controlled Substance, Drug, Device and Cosmetic Act.”

3. An offense SIMILAR IN NATURE to those crimes listed above in clauses (1) and (2) under the laws or former laws of:

  • the United States or one of its territories or possessions; or
  • another state; or
  • the District of Columbia; or
  • the Commonwealth of Puerto Rico; or
  • a foreign nation; or
  • under a former law of this Commonwealth.

4. An offense that could potentially affect the individual’s ability to safely or effectively perform the duties of a position, in particular a sensitive position (as defined in the Background Check Policy). Offenses include but are not limited to:

  • For positions that drive a PSHMC vehicle in any capacity: driving while under the influence, loss of driver’s license due to traffic violations or other similar charges/convictions
  • For positions involving financial responsibilities and/or access to buildings: theft, robbery, embezzlement, arson, criminal trespass, forgery, or other similar charges/convictions
  • Based upon the position and its work responsibilities: animal cruelty, firearms/weapons violations, drug charges

5. A felony or misdemeanor offense

Employee Benefits

New Hire Benefit Enrollment Expand answer

General Benefits Enrollment

Employees have 31 days from your date of hire to enroll in benefits for the calendar year. Once enrollment elections are submitted, the elector cannot make changes to the submitted elections even if within the 31-day window unless there is another qualifying life event.

To enroll in benefits:

  • Log on to the Infonet.
  • Click on Pulse/Lawson.
  • Click the grid box (three rows of three squares) at the top left.
  • Click myHR.
  • Click Benefits.
  • Click Life Events.
  • Click New Hire Life Event.
  • The life event details page will display. Review the screen.
    • Those who are adding dependents must attach required documentation to prove their relationship to the dependent – (birth certificate, marriage certificate, etc.). If completing enrollment through Citrix (from home), documentation must be emailed to work email; users can then open email inside Citrix and drag the document to the desktop inside Citrix. Alternately, documentation can be saved to the personal network drive folder (i.e. ssmith) so that it can be accessed to upload when logged in. Users will not be able to access if the info is saved to the computer desktop; the documentation must be on the network. Once uploaded, delete the documentation from the personal network drive folder.
  • Click Next.
  • The Instructions Tab will appear. Read through the instructions before proceeding.
  • Click Next. (Note: As the user proceeds through each step and clicks next, the steps will show as checked off on the left.)
  • The Dependents Tab will display. Add Dependents if applicable.
    • If adding a dependent: Click Add. Fill in fields regarding the dependent. Click OK.
    • Note: If any errors in the dependent’s birthdate, name or gender are made when entering dependent(s), create a case in mySolutions or call 717-531-8440 and provide employee name, Lawson ID and dependent information to change. Benefits Administration will make the correction.
    • Click Next.
  • If not adding dependents, click Next.
  • View the Enrollment Work Sheet PDF.
  • If changing smoker status, click Change and make selection in pop-up box. Click OK, then click Next.
  • If not changing smoker status, click Next.
  • Next, follow the screens and make benefit elections (please note the following tips for certain benefits elections).
    • Depending on the qualifying event, only certain changes may be allowed by law. Users will be prompted to make the elections for those specific benefits. All other benefits will remain as elected during Open Enrollment or as a new hire, if hired within the calendar year.
    • If eligible and changing FSA options, be sure to do the following:
      • Enter the Annual or Per Pay Period Amount in the Pre-Tax field.
      • Select Annual or Per Pay Period in the amount dropdown box.
  • If dependents are added for medical coverage, they will carry over as eligible to be a beneficiary.
  • To add a beneficiary only (not covered under medical insurances), click Add. (Note: When adding a beneficiary here, even if they are a dependent, they will not appear as eligible dependents for medical benefits. They must be added as a dependent during a qualifying event or Open Enrollment or New Hire enrollment to enroll them in medical benefits).
  • Fill in all fields for the beneficiary.
  • Click OK.
  • Select Primary or Contingent for the beneficiary:
    • Primary is the designation of who should receive the benefit should something happen to the employee.
    • Contingent is the designation of who should receive the benefit should something happen to the employee and to their primary beneficiary.
  • In the beneficiary amount designation, elect Percent from the dropdown. Insurance coverage amounts change every time salary changes and can be affected by age; therefore, employees should assign percentage values to benefit rather than dollar amounts.
  • The percentage can be split among beneficiaries; the combined total must equal 100% for Primary beneficiaries and 100% for Contingent beneficiaries. Employees who designate an amount less than 100% will get a message informing them to adjust. Once the remaining percentage is added to the other beneficiary(s), it will go away.
  • Click Next.
  • Click Review and Submit; then click Submit.
  • Note: If Errors, Warnings and/or Messages appear it means options were missed and/or additional actions need to be taken before the form can be submitted. For Error messages, the form cannot be submitted until fixed. If Warning or Message alerts appear, the form can still be submitted.
  • The employee should type their name in the signature line and enter today’s date, then click “OK.”
  • Click the PDF image under Confirmation to view and print the enrollment confirmation. Keep the confirmation.

Allstate Voluntary Benefits Enrollment

This benefit provides group accident or critical illness insurance.

To enroll in Allstate’s voluntary benefits, go to employeenavigator.com. Go to “Login,” then select “Register as a new user.”

Employees should enter their first and last name. The company identifier is PSH, and the PIN is the last four digits of the employee’s Lawson ID.

Dependent Eligibility Verification Expand answer

Penn State Health values its employees’ health and well-being and strives to provide them and their families with competitive and affordable health care coverage.

An important component of controlling health care costs is ensuring that the roster of eligible employees and dependents is accurate and up-to-date.

Across the United States, companies that provide health benefit options for employees and dependents regularly conduct a dependent verification process to ensure that eligibility information reflected in their files is current. This helps to ensure that health care claims are paid accurately and facilitates better predictability of future health care obligations.

Employees are asked to review the plan’s eligibility requirements and provide documentation supporting the eligibility of each of their dependents or indicate removal for any dependent who is not eligible.

In order to enroll dependents in medical, dental or vision coverage, employees must provide the following documentation within 31 days of their date of hire. Employees who do not enroll their dependents during the new hire enrollment period will be required to provide the same documentation if/when they enroll dependents in the future

All documents should be scanned into one file prior to attaching the documentation to the life event in the HR system.

New hires should not submit their benefit elections until they attach the required documentation.

Spouse

Submit two documents – one document from Proof A and one document from Proof B.

Proof A:

  • Valid legal or religious marriage certificate, which must include:
    • Name of the employee and spouse
    • Date of marriage
    • Certifier’s signature/official seal
  • Legal household/family registry; must show spousal relationship – note this is only acceptable for those who were married outside the U.S. and do not have a marriage certificate

Proof B:
Note: Employees married within the last 12 months do not need to provide Proof B.

  • Federal 1040 or state income tax return, which must:
    • Be from the most recent tax year
    • Contain name of employee and spouse
    • Indicate married filing jointly or married filing separately (only the page listing filing status and exemptions is required; efiles are not accepted)
  • Utility bill, which must:
    • Be dated within the last 12 months
    • Contain name of employee and spouse as joint owners
    • Contain name of utility company
  • Document from a bank account or financial institution, which must:
    • Be dated within the last 12 months
    • Contain name of employee and spouse as joint owners of the account
    • Contain name of financial institution
  • Insurance document such as homeowner, renter or automobile, which must:
    • Be dated within the last 12 months
    • Show employee and spouse as joint account owners (individuals listed as “drivers” on automobile insurance documents do not prove joint account ownership)
    • Contain name of insurance company
  • Mortgage document or current lease, which must:
    • Be dated within the last 12 months
    • Contain name of employee and spouse as joint owners or joint renters
    • Contain name of mortgage company, landlord or rental company
  • Valid vehicle registration, which must:
    • Be dated within the last 12 months
    • Contain name of employee and spouse as joint owners
    • Contain name of state or county in which issued

Child(ren) Under Age 26

Submit one document from Proof C.

Proof C:

  • Federal 1040 or state income tax return, which must:
    • Be from the most recent tax year
    • List the dependent with the relationship as daughter, son or child (only the page listing filing status and exemptions is required; efiles are not accepted)
  • Child’s legal or hospital birth certificate or affidavit of parentage, which must:
    • Contain the first and last name of employee or spouse (see note below regarding stepchildren)
    • Contain the name of the child
    • Indicate date of birth
  • Legal household/family registry, must show relationship (this is only acceptable if the child was born outside the U.S. and there is no legal birth certificate)
  • Final divorce decree, parental custody agreement or Qualified Medical Child Support Order (QMCSO), which must:
    • Contain the name of the employee or spouse indicating parentage of the child
    • Contain the name of the child
    • Show official signature or stamp indicating document has been filed
  • Legal adoption, guardianship or legal custody papers, which must:
    • Contain the name of the employee or spouse
    • Contain the name of the child
    • Show official signature or stamp indicating document has been filed
  • Note regarding stepchildren: For employees providing documentation to cover the child of their legal spouse, Penn State Health must receive the required proofs listed for Spouse (Proof A and B), even if the spouse is not currently covered.

    Child(ren) Age 26 and Over

    (Dependent’s disability will need to be certified by Highmark)

    Submit two documents – one from Proof D and one from Proof E.

    Proof D:

    • Federal 1040 or state income tax return, which must:
      • Be from the most recent tax year
      • List the dependent with the relationship as daughter, son or child (only the page listing filing status and exemptions is required; efiles are not accepted)

    Proof E:

    • Any one of the additional documents listed for child under age 26.

    Note regarding stepchildren: For employees providing documentation to cover the child of their legal spouse, Penn State Health must receive the required proofs listed for Spouse (Proof A and B), even if the spouse is not currently covered.

    Wayfinding

    Tips for Guiding Patients through the Medical Center Expand answer

    The following directions tell how to get to common places on campus. All directions are given from the Rotunda Lion.

    Rotunda: The Rotunda has a large Nittany Lion statue in the center with a compass on the floor pointing to the north, south and east wings in the hospital. It is on the first floor.


    Centerview Parking Garage: Go east to main entrance. Exit and follow walkway to parking garage.

    Chapel: Go east to surgical waiting area (Gift Shop area). Go across to connecting hallway. Chapel is on left.

    Children’s Hospital: Go east toward Gift Shop and Starbucks. Continue east to Main Entrance. Children’s Hospital entrance will be on right.

    Heart and Vascular Institute (outpatient): HEART Go north toward North Lobby. Heart and Vascular Institute is located on the right.

    Junker Auditorium: Go north to North Lobby. Take elevators to ground (G) floor. Walk toward nursing station and then turn left down hallway. Auditorium is on the right.

    Lab (outpatient): Suite 520 in the University Physician Center (UPC). Follow directions to UPC. Make left down hallway marked “Suites 100-900” upon entering UPC lobby. Follow hallway along perimeter of building until reaching sign for Suite 500. Go down hallway. Lab is on right.

    Labor and delivery: Take Rotunda elevator to third floor. Check in at nursing station.

    Outpatient pharmacy: Follow directions to University Physician Center. Suite 1200 is located in the lobby upon entering UPC from the hospital.

    Radiology (X-ray) and ultrasound: Go east to Radiology elevators located on left. Take elevator to ground (G) floor. From elevator, go right to check in desk.

    Same-day admissions: Go south to south elevators (on left). Take elevator to second floor. Turn right and go down hallway. Turn right at intersection and follow hallway. Entrance is on left.

    South parking garage: Go south to south elevators, take corridor to left toward the Chapel. At the chapel, turn right and exit through doors ahead.

    Surgical intensive care waiting room: Go east to Radiology elevator located on left. Take elevator to second floor; go left and continue to waiting room on left.

    Surgical waiting area: Go east toward Gift Shop and Starbucks. Surgery waiting area is adjacent to Gift Shop and Starbucks.

    University Physician Center (UPC): Go south to south elevators (on left). Take elevator to second floor. Turn right and go down hallway. Turn right at intersection and follow hallway to bridge to UPC.

    Penn State is an equal opportunity, affirmative action employer, and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.